Tracking & Status Updates
The latest status for your shipments and orders sent to you electronically ensure your team and customers are always up to date.
Empowering your customers with the ability to track their own shipments. Improve customer service, increase traffic to your site, and energize the online purchasing experience with Tracking and Status integration
What can I get status updates for?
Domestic Status
| STATUS | DEFINITION |
| Information received | We've received your freight documentation and are processing your booking |
| Picked up | Your freight has been picked up |
| In Transit | Your freight has been loaded onto a truck and has departed from the sending branch |
| At Delivery Depot | Your freight has arrived at the delivery branch |
| On Delivery Vehicle | Your freight has been loaded onto a delivery vehicle and is out for delivery |
| Delivered | Your freight has been delivered |
| Not Out For Delivery (not notifiable) | Used to group events which result in the freight being undeliverable. |
Warehousing Status
| STATUS | DEFINITION |
| Inwards received | We have received the advanced inward notification of your incoming freight |
| Inwards order finalised | Your incoming freight has been physically unloaded and receipted |
| Inwards Complete | Your freight has been processed and now available as stock on hand |
| Order Received | We have received your sales order despatch advise |
| Picking Started | We have started processing your order |
| Order Picking | We are physically picking the order and getting it ready for despatch |
| Order Complete | We have finalised the order and it is now ready for delivery |
| Order Departed | Your sales order is out of our warehouse on its way to your customer |
Air & Ocean Status
| STATUS | DEFINITION |
| Order Confirmed | We have received confirmation of your order |
| Booking Confirmed | Your booking has been confirmed with the airline or shipping line |
| Picked Up | Your freight has picked up from the supplier at origin |
| Export Customs Cleared | Your freight has been cleared for export from your local government office |
| Departed from Origin | Your freight has departed (or due to depart) on the vessel or aircraft from the origin or tranship point |
| Shipment Invoiced | We have invoiced your shipment, and able to provide you an electronic version of the invoice |
| Arrived at Destination | Your freight has arrived (or due to depart) on the Vessel or Aircraft at the destination or tranship point |
| Available From | The wharf or depot where your freight will be available from (subject to local government clearances) |
| Cargo Available | Your freight is available from the wharf or depot (subject to local Government clearances) |
| Customs Cleared | Your freight has been cleared for import from your local government office |
| Storage Commenced | When your freight will start to incur storage charges at either the wharf or depot |
| Delivered | Your freight has been delivered |
Contact your local branch to find out more about integrated status updates.